1. Scope

This Refund Policy applies to all financial transactions made through the Capitaleaze Application.

2. Refund Eligibility

• Refunds are applicable only in cases of erroneous transactions caused by Capitaleaze or unauthorized transactions proven through investigation.
• Refund requests must be submitted within 7 business days from the transaction date, with valid supporting documentation.

3. Process

• Users must contact the support team at support@capitaleaze.com to initiate a refund request.
• The request should include:
  • Transaction details (e.g., transaction ID, date, amount).
  • Reason for the refund request with supporting evidence (e.g., screenshots, bank statements).
• Capitaleaze will:
  • Acknowledge receipt of the refund request within 2-5 business days.
  • Investigate and process eligible refunds within 10 business days.

4. Exclusions

• Refunds are not applicable for:
  • User errors, such as incorrect account details or entry of invalid information.
  • Transactions that comply with the user’s instructions and terms.
  • Service subscription fees unless explicitly mentioned.
  • Delay or failure in service due to third-party providers.

5. Third-Party Transactions

• Transactions processed through third-party services (e.g., payment gateways) may be subject to their terms and policies.
• Capitaleaze will assist in coordinating refunds through these providers but cannot guarantee outcomes outside its control.

6. Liability

• Capitaleaze is not liable for delays caused by third-party service providers involved in refund processing.
• Users must ensure accurate details are provided to avoid refund disputes.

7. Contact

For refund-related queries, contact our support team at support@capitaleaze.com .